Hatteland Technology Oy terms of sale
- Updated 29. September 2020
These terms of sale apply to all offers, sales, contracts and deliveries unless otherwise agreed between the parties in writing. Hatteland Technology Oy (later Hatteland Technology) sells only to approved customers; new customers may be required to present a company certificate. In certain cases, Hatteland Technology Oy may require an end user declaration prior to delivery.
All prices and sums exclude VAT, freight, etc. Prices are subject to change in accordance with changes in vendor costs, exchange rates, customs rates or other fees. Hatteland Technology offer is valid for only 15 days from and including the offer date, unless otherwise agreed in the offer. All prices are in Euros unless otherwise indicated. Prices stated in another currency are based on exchange rates listed on the day of offer and will be adjusted with a +/- 2% deviation at the time of invoice. For orders with a value lower than EUR 100, - excl. VAT and prior to shipping there will be a fee of EUR 15, -
Hatteland Technology may offer Products and/or Services for sale using the Internet, e-mail or other computer-based electronic communications methods. All sales of Products and/or Services made using any such method will be governed by these Terms, the terms of the governing sales agreement, and by any additional terms set out or referenced in Hatteland Technology’s internet site or electronic communications. In the event of any conflict between any provisions in the governing sales agreement or such additional terms and these terms and conditions, the provisions in the governing sales agreement or such additional terms shall prevail. Customer is solely responsible for ensuring the security and integrity of its ordering process. Any information provided by Hatteland Technology via any Internet site or electronic communication (i) is subject to correction or change without notice, and (ii) is provided for the sole use of Customer for purposes of facilitating individual transactions involving the purchase and sale of Hatteland Technology’s Products and/or Services. Customer agrees that it shall not rely upon any such information for any purpose other than making individual purchases and shall not seek to assert such information against Hatteland Technology for any other purpose. Customer specifically agrees that Hatteland Technology may issue electronic order acceptances or confirmations and electronic invoices for any purchases of Products and/or Services made using the Internet, e-mail or any other computer-based electronic communications method, and agrees to honor such order acceptances or confirmations and invoices as if they had been delivered in writing.
Payment shall be made at the latest on the date indicated on the invoice as the final payment date. Generally, payment shall be made 15 days from the date of invoice, unless otherwise specifically agreed. In the case of late payment, Hatteland Technology may, at any given time, require the applicable default interest until payment is made. In the case of repeated late payments, Hatteland Technology may require payment before delivery can be made.
Goods are delivered CPT (Incoterms 2010) from Hatteland Technology warehouse. All deliveries are carried out by freight companies with whom Hatteland Technology has fixed agreements and whose costs are borne by the customer. In the case of a delayed shipment at the Customer’s request, or for reasons for which the Customer is responsible, the risk transfers to the Customer once the shipment is declared ready for shipping. If other modes of transport/shipping are required, this will be performed EXW or FCA. Handling fee will be applied for FCA. Hatteland Technology will notify customer (EXW) or the customers freight company (FCA) when the goods are ready to be collected.
Security – proprietary rights
Hatteland Technology retains security on products until the products are paid in full.
Mistakes in, and/or changes to brochures, wording in the offer and other sales materials excepted: claims for any mistakes and changes cannot be asserted against Hatteland Technology.
Changes to the product
Hatteland Technology reserves the right to change products or their constituent parts without warning, if this does not hamper product function for the Customer.
Deficiencies and returns
At the time of delivery, the Customer is responsible for immediate inspection of goods in accordance with good business practice. If the Customer wishes to make a deficiency claim, a description of this must be submitted in writing to Hatteland Technology within seven (7) business days. If the Customer has discovered or should have discovered the deficiency and does not submit a claim as directed, the Customer cannot, later, submit a valid claim. Hatteland Technology may choose whether to rectify the deficiency, make a new delivery or issue a credit for the part/goods. Hatteland Technology does not cover the customer’s use of its or external consultants when the customer of its own volition seeks to rectify any deficiency.
If changes or procedures to the purchased equipment are performed without written consent from Hatteland Technology, Hatteland Technology is considered free from any obligation. If Hatteland Technology so requests, the Customer shall immediately upon issuing a claim return the alleged deficient product to Hatteland Technology in the original packaging. Costs associated with the return are borne by the Customer. Hatteland Technology reserves the right at any time to receive only the alleged defective part. Insofar as Hatteland Technology by special agreement has taken upon itself to perform a service, only the sold products fall under the service agreement. Hatteland Technology reserves the right to test products considered to be defective. If Hatteland Technology finds the product in working order upon completion of a test, it is expected that the product will be returned along with an invoice for labor performed. Hatteland Technology shall provide a replacement or issue a credit only after testing has been carried out.
9.1 Return conditions
In the case of a complaint, the customer may only return products after contacting Hatteland Technology support department and having its claim processed.
• Return number (RMA) is valid for 20 days.
• The complaint must be submitted within 20 days upon receipt of the product where it is DOA (Dead on Arrival).
• All returns shall be sent directly to Hatteland Technology after receiving approval for the return.
• Hatteland Technology bears no responsibility for data stored on hard disks that arrive for service.
• Products (incl. manuals, cables, etc.) shall be returned intact and in the original packaging during crediting.
• A copy of the return memo including the RMA shall be affixed as a package receipt on the outside of the packaging.
• Products returned must not have a broken warranty seal. If tape is used in return packaging, it must be a clear tape.
• Products returned with no evidence of defect will be charged a fee in accordance with current Hatteland Technology rates. As of 1.1.2020 EUR 100.
• The defective product will be repaired, replaced with a new product or an equal product in repaired state, or a credit may be issued.
• The product shall be packed in a secure way. This also applies to defective products. Products that are sensitive to static electricity shall
be placed in anti-static packaging. Contact our support department if you need this sent to you.
• The Customer pays the cost of shipping to Hatteland Technology office. Packages marked COD or “Recipient pays shipping” will not be accepted.
• Hatteland Technology covers return shipping to the customer upon completion of repair or the like.
• Returns sent directly to Hatteland Technology without a return number or that do not satisfy our return conditions will be turned away, and a longer
processing time must be expected.
• RMA number or other memos must not be written on the original packaging.
Hatteland Technology waives responsibility for direct or indirect financial loss that may arise due to deficient or delayed delivery. This does not apply, however, to cases where Hatteland Technology has either intentionally or by gross negligence breached the contract. Nonetheless, in such cases liability shall be limited to the invoice value of the deficient/delayed product. Hatteland Technology shall in no event be liable for any indirect, special, exemplary, incidental or consequential loss or damage or any lost profits, lost savings or loss of revenues suffered by Customer arising from or in any way connected with this agreement or the sale or use of Hatteland Technology’s products. Customer shall indemnify Hatteland Technology and hold it harmless from any claims, demands, liabilities, suit or expenses of any kind arising out of the sale or use Hatteland Technology’s products by Customer of Customer’s customers. This section shall survive the termination of any Agreements between Hatteland Technology and Customer for any reason.
Interest on Late Payment
Any amount owing by the Customer to Hatteland Technology hereunder which is not paid by the Customer on its due date, shall bear an additional eight percent (8%) interest per annum, plus VAT if applicable; which additional interest shall be compounded daily.
Hatteland Technology remains free of liability insofar as the following conditions hinder completion of purchase or make the purchase unreasonably burdensome: labor dispute or other conditions over which parties have no control, such as fire, war, mobilization or something equal in scope, requisition, seizure, currency restrictions, rebellion and civil unrest, scarcity of transport resources, general scarcity of goods, cuts in power supply as well as deficiencies or delays in deliveries from sub-vendors as a result of such conditions listed in this point or such conditions generally, which to a measurable degree hinder Hatteland Technology from fulfilling its part of the agreement.
If the aforementioned conditions occur prior to the offer being issued/agreement being entered into, this will result in a liability exemption only insofar as their effect on fulfillment of the agreement could not be foreseen at the point in time indicated.
Warranty & repairs
Hatteland Technology guarantees products against production defects for 12 months from the shipping date, unless otherwise agreed in writing. Warranty repair does not extend the original warranty period. The product warranty period is always calculated from the original shipping date. Hatteland Technology is not liable making spare parts available for it’s products. However, if requested by Customer, Hatteland Technology shall deliver products for repair to manufacturer’s repair center, by Customers cost.
Governing law and disputes
General terms and conditions shall be governed by and construed in accordance with the laws of Finland. Every dispute between Hatteland Technology and the Customer shall be settled through negotiations. If the parties fail to resolve the dispute through negotiations within 14 days from the start of the negotiations, the dispute shall be finally settled under the Rules of Arbitration of the Arbitration Committee of the Finnish Central Chamber of Commerce by one (1) sole arbitrator. The arbitration shall be held in Helsinki, Finland and the language to be used in the proceedings shall be Finnish.